Privacy Policy

Sean Patrick Jordaan t/a SiteGeist (“SiteGeist”) is fully committed to complying with the Protection of Personal Information Act, 2013 (Act 4 of 2013) (“POPIA”) of the Republic of South Africa.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit https://sitespire.co.za or engage our services. By using our website or providing your personal information, you consent to the processing described in this policy.

SiteGeist operates as the responsible party in terms of POPIA and is accountable for the personal information in its care.

We collect personal information directly from you when you engage our services, request a quote, or communicate with us. The types of personal information we collect include:

• Representative Name: Full name of the primary business contact or authorised representative.
• Business Name: The registered or trading name of your business entity.
• VAT / Tax Details: VAT registration number or tax reference number where applicable.
• Billing Email Address: The email address used for invoicing, payment confirmations, and account communications.
• Phone / WhatsApp Number: A contact telephone number for project coordination and support purposes.
• Physical Street Address: The business or correspondence address provided for billing and domain registration records.
• Domain Assets: Domain name(s), registrar login credentials (where applicable), DNS records, and related technical assets managed on your behalf.

We process your personal information strictly for the following purposes:

• Building, configuring, and presenting custom website trial previews for your evaluation.
• Generating and issuing official tax invoices within the 24-hour payment window following your approval of a trial build.
• Processing setup payments and issuing recurring monthly subscription billing through our payment gateway partner, PayFast (Pty) Ltd.
• Providing ongoing technical support, hosting management, domain administration, and maintenance services.
• Communicating project updates, service notifications, billing reminders, and account-related correspondence.
• Complying with any applicable legal, regulatory, or tax obligations under South African law.

We will not use your personal information for any purpose other than those stated above without your prior consent, unless required or permitted by law.

SiteGeist does NOT store, record, or process credit card details, debit card credentials, or bank account passwords on our servers. All financial transactions and automated recurring subscriptions are handled securely through our PCI-DSS Level 1 certified payment gateway partner, PayFast (Pty) Ltd.

When you make a payment or subscribe to a recurring billing plan, your payment credentials are submitted directly to PayFast's secure servers. SiteGeist receives only a transaction confirmation and reference number from PayFast; we never have access to your full card number, CVV, or banking password.

For information on how PayFast handles your financial data, please refer to the PayFast Privacy Policy.

5.1 Security Measures. SiteGeist implements industry-standard security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, secure hosting infrastructure, access controls, and regular security reviews.

5.2 Data Retention. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Upon termination of the service relationship and settlement of all outstanding accounts, we will securely delete or anonymise your data within a reasonable period, unless retention is required by law.

5.3 Your Rights Under POPIA. In terms of the Protection of Personal Information Act, you have the right to:

• Request access to the personal information we hold about you.
• Request correction or updating of inaccurate or incomplete personal information.
• Request the deletion or destruction of your personal information, subject to our legal retention obligations.
• Object to the processing of your personal information for direct marketing purposes.
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise any of these rights, or if you have questions about this Privacy Policy, please contact us at support@sitespire.co.za.